ZipJob Resume Review – The Good & the Bad
ZipJob is a well-known resume writing service in the United States, especially for job seekers seeking ATS-optimized resumes at a lower starting price. The company promotes resume writing that helps candidates get past applicant tracking systems, improve keyword alignment, and present their experience in a cleaner format. But is ZipJob really worth it, or are there better resume writing services for job seekers who want more personalization, stronger career positioning, and more robust support beyond a basic resume rewrite? In this ZipJob resume review, we examine ZipJob’s services, pricing, customer feedback, pros, cons, and overall value. We also compare ZipJob with BoxResume to help you decide which resume writing service is the better choice for your job search.
Our Rating
We’ve evaluated ZipJob’s resume reviews across four categories: customer reviews, cost-to-value ratio, sample quality, and writers’ credentials. Despite its strengths as a brand, including low entry costs and a positioning that targets the ATS aspect of job posting, there are mixed public reviews about job quality and generic writing, as well as frustrations with refunds and customer service.
Overall Score: 68 / 100
| Category | Score | Notes |
|---|---|---|
| Customer Reviews | 14 / 25 | Mixed to weak Trustpilot shows 2.7/5 from 1,180 zipjob resume reviews, while BBB shows A+ accreditation but negative complaint patterns. |
| Cost to Value | 18 / 25 | Affordable starting price at $139, but higher packages can become expensive if quality is inconsistent. |
| Sample Quality | 18 / 25 | ATS-friendly focus is a strength, but public reviews mention generic wording, formatting issues, and limited customization. |
| Writer Credentials | 18 / 25 | Large writer network and industry positioning, but limited public transparency about individual writer credentials. |
About ZipJob
ZipJob is a professional resume-writing service that focuses heavily on ATS optimization. The company helps job seekers rewrite or improve their resumes so they are easier for applicant tracking systems and recruiters to read.
ZipJob’s process is simple. You upload your current resume, receive feedback, choose a package, get matched with a writer, and receive a revised resume. Depending on the package, ZipJob may also include a cover letter, a LinkedIn profile update, expedited delivery, or an interview guarantee.
The main selling point of ZipJob is its ATS-focused approach. Many job seekers worry that their resumes are filtered out before a human recruiter sees them, and ZipJob positions itself as a service built to solve that problem.
What services does it offer?
- Resume Writing –ZipJob’s main service is professional resume writing. The resume is written or rewritten with ATS formatting, keyword alignment, and recruiter readability in mind.
- ATS Optimization – ZipJob places a strong emphasis on applicant tracking systems. Their resumes are designed to include relevant keywords and cleaner formatting to perform better in resume screening software.
- Cover Letter Writing –Higher-tier ZipJob packages include a custom cover letter. This can help job seekers strengthen their resumes with a stronger introduction to employers.
- LinkedIn Profile Update –ZipJob’s premium packages may include LinkedIn profile updates, helping job seekers align their resumes with their online professional brand.
- Executive Resume Writing –ZipJob also offers executive resume writing for senior professionals who need more advanced career positioning.
- Federal Resume Writing –ZipJob has also been associated with federal resume support, although availability and package details may vary.
How Much Does ZipJob Cost?
ZipJob is often considered more affordable than many higher-priced resume writing companies. Its common packages include:
ZipJob’s lower starting price can appeal to job seekers on a budget. However, the true value depends on the level of personalization, strategy, and quality control you receive from the assigned writer.
It is also important to understand the interview guarantee. ZipJob’s guarantee is typically a rewrite guarantee, not a refund guarantee. That means if you do not receive more interview activity within the stated period, the service may revise your resume, but it does not necessarily mean you will get your money back.
| Package | Typical Price | What It Includes |
| Launch | Around $139 | ATS-optimized resume and writer communication |
| Fast Track | Around $189–$199 | Resume, cover letter, and 60-day interview guarantee |
| Premium | Around $299 | Resume, cover letter, LinkedIn update, and expedited delivery |
| Executive | Higher-priced package | Executive-level resume support and additional services |
What Customers are Saying
ZipJob reviews are split. Some customers comment favorably on the service for its speed, formatting, ATS optimization, and helpful writers. Some people gripe about resumes that are bland, not well written, not tailored to them personally, that fail to deliver what they were hoping for, that didn’t accept the refund, and that didn’t hear back from the agency fast enough.
| Platform | Rating / Status | Notes |
|---|---|---|
| Trustpilot | 2.7 / 5 | 1,180 total ZipJob resume reviews; Trustpilot labels the score “Poor.” |
| Sitejabber | 3.7 / 5 | Mixed feedback from 241 Zipjob resume reviews according to Teal’s review summary. |
| BBB | A+ Accredited | Strong BBB rating, but public ZipJob resume reviews and complaints include concerns about service quality and refunds. |
| Mixed / Negative | Some users question the service, while others describe poor experiences. |
Despite a high percentage of positive Zipjob resume reviews, ZipJob currently has a 2.7/5 TrustScore on Trustpilot, based on 1,180 reviews. This suggests a discrepancy in customer experience, as many customers are happy while a significant number are very disappointed.
According to Teal’s review summary, ZipJob’s reviews and feedback is mixed across platforms, with some users highlighting the ATS optimization and speedy service, while others criticize the quality of its resumes, customer service, and writers. Teal also notes Sitejabber reviews, which have a rating of 3.7/5 from 241 reviews.
While BBB’s profile rates and accredits ZipJob with an A+ rating, its most recent public reviews and complaints include high-volume negative comments about refunds, service, and unmet expectations. In one complaint, a BBB member reported that the resume was “mostly a reformatted version” and experienced frustrations with handling the refunds.
The Good
- ATS-Focused Resume Writing – ZipJob’s strongest selling point is ATS optimization. The company understands that many employers use applicant tracking systems to screen resumes before recruiters review them. For job seekers with resumes that are poorly formatted or missing keywords, ZipJob’s ATS focus can be useful.
- Affordable Starting Price –ZipJob’s entry-level package is less expensive than many premium resume-writing services. This makes it appealing to job seekers who need a basic resume update without spending too much upfront.
- Simple Process –ZipJob’s process is straightforward. You upload your resume, select a package, communicate with a writer, review your draft, and request revisions as needed.
- Cover Letter and LinkedIn Add-Ons –ZipJob offers cover letter writing and LinkedIn profile updates, with higher-tier packages. This can be helpful for job seekers seeking more comprehensive application support.
- Brand Recognition –ZipJob is a well-known name in the resume-writing industry. Some job seekers may feel more comfortable applying to a company they have seen mentioned on career websites and review platforms.
The Bad
- Inconsistent Resume Quality –The most common concern with ZipJob is consistency. Some customers report good results, while others say their resumes felt generic, lightly edited, or insufficiently tailored to their backgrounds. This matters because a resume should not sound like a template. It should reflect your achievements, career level, target role, and industry.
- Limited Personalization –A resume that focuses solely on ATS keywords may still fail if it does not convey strong value. Employers want to see impact, results, leadership, technical strengths, problem-solving, and career progression. Some ZipJob reviews suggest the service may not consistently deliver the level of personalized positioning serious job seekers need.
- Customer Service Complaints –Some users report slow responses, unclear communication, or difficulty resolving concerns. For job seekers under pressure, the quality of communication matters.
- Interview Guarantee Limitations –ZipJob’s interview guarantee can sound attractive, but job seekers should read the details carefully. It is generally a rewrite guarantee, not a money-back guarantee. That means the company may offer to revise your resume if results do not improve, but it may not refund your payment.
- Limited Writer Transparency –ZipJob has many writers, but job seekers may not always know the specific background, experience, or industry expertise of the writer assigned to them. For specialized fields such as technology, healthcare, finance, legal, executive leadership, government, or engineering, a writer’s expertise can make a major difference.
Is it Worth it?
ZipJob may be worth considering if you need a basic resume refresh, want ATS-friendly formatting, and are comfortable with an online writing process. It can be a practical option for entry-level candidates or job seekers who mainly need formatting and keyword improvements.
However, ZipJob may not be the best choice if you need deeper strategy, stronger personalization, advanced achievement framing, executive positioning, industry-specific writing, or a complete job-search support package.
If your resume needs more than formatting, you may benefit from a more personalized service like BoxResume.
| Feature | ZipJob | BoxResume |
| Resume Writing | ATS-focused resume rewrite | ATS-friendly, achievement-focused, customized resume writing |
| Personalization | Varies by writer | Tailored around target role, industry, achievements, and career goals |
| Cover Letter | Available in higher packages | Available with tailored positioning |
| LinkedIn Optimization | Available in premium package | Available with recruiter keyword optimization and brand alignment |
| Job Application Support | Limited | Premium package includes applications to 70 targeted roles |
| Resume Strategy | More ATS-focused | ATS + recruiter readability + career-value positioning |
| Best For | Basic resume updates | Job seekers who want stronger positioning and complete support |
ZipJob Alternatives
Here are stronger ZipJob alternatives for job seekers who want more consistent quality, better personalization, and clearer value.
| Service | Starting Price | Reviews | Score |
|---|---|---|---|
| Boxresume – Our Pick | $139 | 10,000+ | 100 / 100 |
| Find My Profession | $395+ | 600+ | 100 / 100 |
| ResumeSpice | $449+ | 1,500+ | 99 / 100 |
| Let’s Eat, Grandma | $439+ | 400+ | 99 / 100 |
| TopStack Resume | $139+ | 3,500+ | 95 / 100 |
| ZipJob | $139+ | 1,180+ Trustpilot Zipjob reviews | 68 / 100 |
Why Boxresume Is a Better Alternative
- Writer Backgrounds and Expertise: Our writers understand how to craft resumes for diverse industries, experience levels, and career goals. We support entry-level candidates, mid-career professionals, career changers, managers, executives, technical professionals, healthcare workers, legal professionals, finance candidates, and more.
- ATS Optimization: BoxResume uses clean formatting, role-specific keywords, strong section structure, and recruiter-friendly language to improve your resume’s performance in applicant tracking systems.
- Resume Quality and Achievement Framing: We do more than rewrite job duties. We frame your experience around achievements, measurable results, leadership, technical strengths, customer impact, revenue growth, cost savings, operational improvements, and business value.
- Turnaround Time: Most resumes are completed within 4–7 business days, depending on the package and the information provided. Faster turnaround options may be available for urgent opportunities.
- Revision Policy: We work with you through revisions to ensure your resume is accurate, polished, and aligned with your target roles. Your final resume should be professional, clear, and ready for applications.
Who Should Choose ZipJob?
ZipJob may be suitable for:- Entry-level job seekers
- Candidates who need a simple resume refresh
- Job seekers mainly focused on ATS formatting
- People looking for a lower starting price
- Applicants who are comfortable with online writer communication
Who Should Choose BoxResume?
BoxResume is a better choice for:- Job seekers who want a personalized resume
- Career changers who need stronger positioning
- Professionals targeting higher-paying roles
- Mid-career and senior-level candidates
- Executives who need leadership branding
- Job seekers who need resume, cover letter, and LinkedIn support
- Candidates who want help applying to targeted roles
- Professionals who want more than a generic rewrite