ZipJob Resume Review – The Good & the Bad
One of the most popular resume writing services in the U.S. is ZipJob, known for its ATS-optimized resume writing and low initial cost. But does ZipJob actually provide the quality jobs that job seekers are looking for, or is it another high-profile resume service with mixed results? We analyzed everything about ZipJob’s pricing, customer reviews, services offered, resume quality issues, writer transparency, and value for money, so you can make the right choice about whether it’s worth your money or not.
Our Rating
We’ve evaluated ZipJob’s resume reviews across four categories: customer reviews, cost-to-value ratio, sample quality, and writers’ credentials. Despite its strengths as a brand, including low entry costs and a positioning that targets the ATS aspect of job posting, there are mixed public reviews about job quality and generic writing, as well as frustrations with refunds and customer service.
Overall Score: 68 / 100
| Category | Score | Notes |
|---|---|---|
| Customer Reviews | 14 / 25 | Mixed to weak Trustpilot shows 2.7/5 from 1,180 zipjob resume reviews, while BBB shows A+ accreditation but negative complaint patterns. |
| Cost to Value | 18 / 25 | Affordable starting price at $139, but higher packages can become expensive if quality is inconsistent. |
| Sample Quality | 18 / 25 | ATS-friendly focus is a strength, but public reviews mention generic wording, formatting issues, and limited customization. |
| Writer Credentials | 18 / 25 | Large writer network and industry positioning, but limited public transparency about individual writer credentials. |
About ZipJob
Founded in 2016, ZipJob is an expert resume-writing company that helps individuals build ATS-friendly resumes. The company focuses on resume keywords, recruiter-friendly formatting, and ATS compliance. ZipJob is part of Career.io’s portfolio of brands, which also includes TopResume, TopCV, TopInterview, Resume.io, and more.
The BBB profile lists ZipJob LLC as based in New York, in business for 10 years, and BBB-accredited with an A+ rating, this is an excellent zipjob resume review. However, when you check out Trustpilot, BBB complaints, Reddit discussions, and third-party review summaries, the company’s public review picture is a bit more complex.
ZipJob’s core offering is straightforward: They pair resume writers with the technology needed to optimize resumes for ATSs. According to the company, the resumes are written in value-based, targeted language, include specific keywords, highlight data-driven results, and are formatted for ATS.
What services does it offer?
What Services Does ZipJob Offer?
ZipJob specializes in resume writing, including ATS optimization. Typically, their services encompass:
- Resume Writing – A professionally written resume that is optimized for ATS and hiring managers.
- ATS Optimization – ZipJob focuses on using keywords, resume formatting, and scanning resumes by using ATS software.
- Cover Letter Writing – This is a higher-level feature provided with the larger packages.
- LinkedIn Profile Update – Job seekers who opt into premium packages can use this feature to increase their online visibility. The 60-Day Interview Guarantee is provided with fast-track and premium packages. If clients don’t get at least double the number of interview requests in 60 days, ZipJob will rewrite their resumes for free. This is a rewrite guarantee and NOT a money-back guarantee.
- Executive Resume Writing – Higher-priced executive resume packages are available for senior professionals.
How Much Does ZipJob Cost?
ZipJob’s low-end resume services are less expensive than some top-of-the-line resume services, but its higher-end packages can add up quickly.
ZipJob’s affordability is great for individuals seeking resume assistance on a budget. However, the value largely depends on the writer assigned to you and the level of personalization for your resume. Pricing and packages have been publicly disclosed by independent career-service reviewers, so consumers should check current pricing before buying on ZipJob.
| Package | Price | What’s Included |
|---|---|---|
| Launch | $139 | ATS-optimized professional resume and direct writer messaging |
| Fast Track | $189 | Resume, cover letter, and 60-day interview guarantee |
| Premium | $299 | Resume, cover letter, LinkedIn update, and expedited delivery |
| Executive | $899 | Executive-level package with thank-you letter, phone consultation, multiple revisions, and faster draft turnaround |
What Customers are Saying
ZipJob reviews are split. Some customers comment favorably on the service for its speed, formatting, ATS optimization, and helpful writers. Some people gripe about resumes that are bland, not well written, not tailored to them personally, that fail to deliver what they were hoping for, that didn’t accept the refund, and that didn’t hear back from the agency fast enough.
| Platform | Rating / Status | Notes |
|---|---|---|
| Trustpilot | 2.7 / 5 | 1,180 total ZipJob resume reviews; Trustpilot labels the score “Poor.” |
| Sitejabber | 3.7 / 5 | Mixed feedback from 241 Zipjob resume reviews according to Teal’s review summary. |
| BBB | A+ Accredited | Strong BBB rating, but public ZipJob resume reviews and complaints include concerns about service quality and refunds. |
| Mixed / Negative | Some users question the service, while others describe poor experiences. |
Despite a high percentage of positive Zipjob resume reviews, ZipJob currently has a 2.7/5 TrustScore on Trustpilot, based on 1,180 reviews. This suggests a discrepancy in customer experience, as many customers are happy while a significant number are very disappointed.
According to Teal’s review summary, ZipJob’s reviews and feedback is mixed across platforms, with some users highlighting the ATS optimization and speedy service, while others criticize the quality of its resumes, customer service, and writers. Teal also notes Sitejabber reviews, which have a rating of 3.7/5 from 241 reviews.
While BBB’s profile rates and accredits ZipJob with an A+ rating, its most recent public reviews and complaints include high-volume negative comments about refunds, service, and unmet expectations. In one complaint, a BBB member reported that the resume was “mostly a reformatted version” and experienced frustrations with handling the refunds.
The Good
There are a few positives to ZipJob.
First, the charges start at $139, which is cheaper than many high-priced resume-writing services. The entry-level cost is $400 to $700, which can be a good incentive for job-seekers who need a basic resume rewrite and don’t want to spend that much.
Second, ZipJob is a company that is clearly focused on ATS. ZipJob has dedicated features to optimize a resume for ATSs and to scan it before submission, addressing a pain point many job seekers face.
Thirdly, the service is organized and comprehensible. You select a package, send your resume to them, get in touch with your writer, and have your resume rewritten by them.
Fourthly, ZipJob has name recognition. It’s not just any random unknown resume site; it’s part of a larger career services ecosystem under Career.io (formerly Talent Inc.).
The Bad
The most crucial issue with ZipJob is consistency.
Public reviews indicate that some writers are helpful and that some results are strong, whereas others state that the resumes appear generic, lightly edited, or insufficiently tailored to the job seeker’s career goals. The reason that the inconsistency is important is that resume writing isn’t simply formatting; it involves strategy, positioning, industry knowledge, and powerful achievement-based storytelling.
Communication is another worry. While some customers seem pleased with the dashboard and writer messaging, others complain about slow response time, lack of clarity about progress, or problem-solving.
The 60-day interview promise could be considered more of a hope than a reality. The resume isn’t likely to generate more job offers if the person isn’t eligible, says ZipJob, and if it doesn’t, it will be sent back at no cost to the customer. That distinction is significant for those who are already in a financial bind when looking for work.
Last but not least, ZipJob doesn’t provide much visibility into individual writers’ credentials. Job seekers should ask questions about the resume when purchasing it: Who is writing it? What types of businesses is it written for? Do they know the resume is for a particular job?
Is it Worth it?
If you are looking for a quick resume rewrite for a low price, primarily want ATS formatting, and aren’t afraid to work on an online dashboard, then ZipJob is a great option to consider. It may make sense for those looking for their first or second job, or for mid-career professionals who want to create a cleaner resume that is better for keyword searches.
However, if you require a one-on-one strategy, a highly customized resume, or deep career positioning, ZipJob might not be the ideal option. There are mixed public reviews of the quality, which may be strongly related to who writes the project.
If you need more than just formatting, more than a stronger impact on your resume, more than better targeting of your roles, if you need a more convincing career story, you might need personalized support and better quality control.
ZipJob Alternatives
Here are stronger ZipJob alternatives for job seekers who want more consistent quality, better personalization, and clearer value.
| Service | Starting Price | Reviews | Score |
|---|---|---|---|
| Boxresume – Our Pick | $139 | 10,000+ | 100 / 100 |
| Find My Profession | $395+ | 600+ | 100 / 100 |
| ResumeSpice | $449+ | 1,500+ | 99 / 100 |
| Let’s Eat, Grandma | $439+ | 400+ | 99 / 100 |
| TopStack Resume | $139+ | 3,500+ | 95 / 100 |
| ZipJob | $139+ | 1,180+ Trustpilot Zipjob reviews | 68 / 100 |
Why Boxresume Is a Better Alternative
For those who are looking to have their resume rewritten and want something better than a standard resume, Boxresume is a better choice. Our resumes are ATS-friendly, recruiter-readable, and career-value driven.
We don’t just reformat your existing resume; we highlight what hiring managers value: measurable impact, role-specific keywords, career progression, leadership, technical strengths, and achievements – all of them showing why you’re the right candidate.
Boxresume allows you to obtain:
- ATS-Friendly Resume Writing – Properly formatted, specific to the job, and recruiter-ready.
- Cover Letter Writing -Tailored to the position, company, and added value.
- Optimize LinkedIn Headline, Summary, Keywords, and positioning for recruiter searches.
- Job Application Services — Premium packages allow you to apply for up to 70 targeted jobs, so you can get in touch with more jobs in less time. Human Strategy and Better Positioning: Your resume should not be AI-generated, be a copy of a job description, or feel like it was written by anyone other than you. We transform your experience into a clear, confident, interview-ready story.